Delivery & Returns
Orders are shipped Monday through Friday, excluding holidays. All orders are shipped within 1 to 2 business days of payment confirmation.
Shipping to Canada and the United States:
- Free shipping for orders of $150 or more.
- A flat fee of $12 applies for orders under $150.
- Delivery time is 2-7 business days for Canada and 4-10 business days for the United States.
International Delivery:
- Free shipping with tracking number for orders of $250 or more.
- A flat fee of $30 applies for orders under $250.
- Delivery time varies depending on the destination (usually between 10 and 18 business days).
- Additional charges may apply for import, customs, and sales taxes depending on your country's specific regulations.
* Conditions beyond our control may cause additional delivery delays (holidays, inclement weather, strikes, customs, etc.). We greatly appreciate your patience during this time. Contact our customer service if you experience significant delays. An incomplete address may result in additional delays and costs for reshipping.
Returns:
If you are not completely satisfied with your purchase, you can contact us by email at info@andreannepatry.com within 10 days of receiving your package.
Jewelry care
Andréanne Patry jewelry is crafted from a brass base and then coated with a silver or gold plating. To preserve the beauty and quality of your pieces, avoid contact with water and chemicals such as perfumes, lotions, and cleaning products.
Always remove your jewelry when washing your hands, swimming, or exercising. When not in use, store it individually in the fabric pouch provided with each purchase to prevent oxidation due to prolonged contact with air.
For more tips or to learn more, check out our Jewelry care section.

Creation process
Unique designs and craftsmanship excellence
All jewelry is carefully designed in Quebec, a meticulous process that takes several hours to meet Andréanne's exacting standards. The sketches are then sent to a small team in Italy, where artisan jewelers bring them to life using the highest-quality materials. We guarantee durable and unique pieces that will enhance any look.